Customer Service Representative
Shriram Finance Limited
Chennai, Tamil Nadu, India2h agovia LinkedIn
About the Role
Shriram Finance Limited is seeking a full-time, on-site Customer Service Representative based in Chennai.
Key Responsibilities
- Handle inbound and outbound customer communications via phone, email, and other channels.
- Address customer queries related to loans, payments, account status, and products.
- Resolve customer issues promptly and efficiently.
- Provide accurate information to customers.
- Ensure a smooth and positive customer experience throughout the service lifecycle.
- Document customer interactions accurately.
- Follow standard operating procedures.
- Escalate complex concerns to appropriate teams.
Requirements & Tech Stack
- Experience with phone support and email communication.
- Familiarity with customer service documentation and standard operating procedures.
Qualifications
- Ability to handle diverse customer segments.
- Strong communication and interpersonal skills.