Infrastructure Operations Coordinator

About the Role

The role holder coordinates infrastructure and cloud operational activity, acting as the administrative and commercial hub between infrastructure teams, data-centre operations, and customer-facing stakeholders. They own the processes that keep infrastructure spend, supplier relationships, hardware lifecycle, and licensing compliance under control, while supporting other project work.

Scope

• Coordination of infrastructure and cloud operational activity across infrastructure teams, data-centre operations, and customer-facing stakeholders.
• Ownership of the processes governing infrastructure spend, supplier relationships, hardware lifecycle, and licensing compliance.
• Support for customer project activities.
• Project administration in JSM for Infrastructure and Cloud Operations.

Key Responsibilities

• Coordinate project activity, planning, scheduling, execution, and outcome reporting with relevant teams and stakeholders.
• Track migration and transformation projects, monitoring progress and commitments against delivery timelines.

Requirements & Tech Stack

• Experience in IT infrastructure or cloud operations administration/coordination.
• Familiarity with Jira Service Management (JSM) or equivalent ITSM tooling.
• Experience with procurement, PO coding, and invoicing processes.
• Working knowledge of commercial reporting.
• Strong organisational and communication skills, coordinating across technical, customer-facing, and commercial teams, and across time zones with UK-based colleagues.

Qualifications

• Keyloop does not require academic qualifications for this position. Selection is based on experience and potential, not credentials.