Customer Support Associate
Matri
Howrah, West Bengal, India0–2 yrs42m agovia LinkedIn
Location: Howrah, West Bengal (On-site)
Company: Matri
About the Role
Matri is a Shark Tank India Featured Brand in Female Wellness, on a mission to revolutionize female wellness and bring comfort to women with their innovative Menstrual Pain Reliever Device. They are seeking a passionate and dynamic individual to join their core team and help scale the company nationwide.
Key Responsibilities
- Customer Support & Engagement
- Build strong relationships with existing customers.
- Create strategies for customer engagement (e.g., a community of women celebrating painless periods).
- Outreach with potential distributors or resellers.
- Design and execute B2B sales plans.
- Daily Operations
- Handle support departments in managing documentation.
- Organize team activities to maintain a positive office culture.
- Assist in building and uniting a strong team.
Requirements & Tech Stack
- Experienced candidates are preferable in a related field.
- Graduate in any field.
- Fluency in English & Hindi.
- Approachable, cheerful personality with strong communication skills.
- Team handling ability and good presence of mind.
- Creative mindset with attention to detail.
- Ability to work in a fast-paced startup environment.
- Effective communication and coordination skills.
- Proficiency in workflow management and process improvements.
Qualifications
- Strong communication, organizational, and people-management skills are preferable.
- Team leading capability.