Front Office Associate

About the Role

As a Front Office Associate, you will spread the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Key Responsibilities

• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service.
• Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members.
• Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience.
• Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage.
• Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments.
• Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment.