Customer Service Representative
R1 RCM
Carmel, INFresher1h agovia LinkedIn
About the Role
As a Patient Registration Customer Service Representative, you will be the first point of contact for patients checking into the hospital. This role offers a chance to start a career in healthcare without prior experience.
Key Responsibilities
- Help patients navigate the registration process.
- Answer questions with confidence, clarity, and compassion.
- Gather accurate information quickly in a fast-paced environment.
- Build trust with patients during stressful moments.
- Work across multiple computer systems to register patients efficiently.
- Answer phones and gather information quickly and accurately.
- Assist patients who may be ill, anxious, or confused.
- Navigate diverse insurance plans and coverage details (with training).
- Adapt to interruptions from clinical teams during urgent care situations.
- Build rapport and ease patient concerns in real time.
Requirements & Tech Stack
- High School Diploma or GED.
- Strong customer service experience.
- Ability to pass background check, drug test, and meet vaccination requirements.
- Work with multiple computer systems.
Qualifications
- Compassionate communicator.
- Quick learner.
- Thrives in a dynamic environment.
- Medical or healthcare experience is preferred but not required.