Customer Service Associate
Cavender's
Whitehouse, TX0–2 yrs53m agovia LinkedIn
About the Role
The Customer Service Associate is responsible for interacting with customers through incoming calls and emails to ensure all customer inquiries and problems are resolved, as well as providing support in the day-to-day operation of the Customer Service Center. This role uses technology to interact, communicate, research, and resolve customer inquiries. This role reports to the Customer Service Manager.
Key Responsibilities
- Provide professional and courteous customer service engagement via email, chat session, and telephone.
- Maintain a solid knowledge base with the navigational skills to apply all expected procedures and processes within the Order Management System (OMS) software application and Ecommerce platform.
- Maintain a high level of product knowledge and best practices for upselling and maximizing sales opportunities.
- Maintain a solid product knowledge base of product lines.
- Assist in the maintenance and upkeep of the customer service facility.
- Practice shrinkage control through preventative measures.
- Maintain a professional and courteous relationship with all associates.
- Perform other miscellaneous duties assigned as per supervisors and general office instructions.
- Understand and adhere to company policies.
Requirements & Tech Stack
- Detail oriented and customer service focused.
- Basic understanding of Microsoft Suite.
- Good written and oral communication skills.
- Able to self-manage positive and respectful behavior while working either independently with minimal supervision, or in a team environment.
- Able to operate computer systems or handheld devices with minimal direction after receiving training.
- Ability to understand, speak, and read English with sufficient proficiency.
- Able to be punctual for assigned shifts and remain alert throughout shifts.
- Able to work 8 and/or 12-hour shifts at all hours including weekends and holidays; must be able to work overtime.
Qualifications
- Excellent verbal and written communication skills.
- Patient and empathetic to customer needs.
- Previous retail and/or call center experience a plus.
- Bilingual a plus.