Medical Receptionist

About the Role

At ConvenientMD, we are committed to making good health more accessible and improving the patient and provider experience in healthcare. We are seeking dedicated professionals who are passionate about making a difference, eager to learn, and genuinely care about improving lives.

As a Medical Receptionist, you will be the initial point of contact for patients and visitors, playing a crucial role in the clinic's operations. You will work closely with the clinical team to ensure a welcoming and efficient patient experience.

Key Responsibilities

• Patient Interaction:
• Greet patients and visitors in a welcoming and professional manner.
• Respond to inquiries and provide assistance in person and over the phone.
• Register patients efficiently, completing all required forms accurately.
• Address insurance and billing inquiries clearly and concisely.
• Assist ill or distraught patients with available resources.
• Payment Collection:
• Collect payments, insurance co-pays, and prescription charges following clinic financial policies.
• Proactively request a card on file, follow up on patient balances, and ensure timely payments.
• Clinic Coordination & Collaboration:
• Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations.
• Manage patient reservations (online and walk-in) and registration.
• Assist in scheduling specialist referrals as needed.
• Work with attention to detail, navigating multiple software systems and following established protocols.
• Front Desk Management:
• Answer and direct phone calls professionally and promptly.
• Maintain an organized and tidy reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• CMD Technology & Offerings Expert:
• Familiarize yourself with the scope of services provided at CMD and associated costs.
• Navigate and utilize various software systems for reservation scheduling and electronic medical records.

Required Availability

• Ability to work 12-hour shifts in consecutive and/or non-consecutive days.
• Flexibility to work nights, weekends, and holidays.
• Availability to work at a minimum of three (3) other ConvenientMD locations within a one (1) hour travel distance from your primary clinic when needed.
• Willingness to travel for training shifts outside of your primary clinic within a one (1) hour commute.

Requirements & Tech Stack

• Proficient with Microsoft Office Suite or related software.
• Experience using electronic records management software and other related programs for medical registration and collection of HIPAA documentation.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience working with insurance billing and coding information.

Qualifications

• Education: High School Diploma or GED required.
• Communication: Proactive and confident communicator (written and verbal), with professional directness.
• Organization: Detail-oriented with excellent organizational skills; ability to juggle and prioritize multiple high-priority tasks in a fast-paced environment.
• Patient Focus: Compassionate, authentic, and patient-focused; demonstrating understanding and contributing to a community of belonging.
• Technical Skills: Technically savvy.
• Collaboration: Effective communicator and cross-collaborator; ability to establish and maintain positive relationships with patients, team members, and stakeholders.
• Teamwork: Excellent team player, enjoying collaboration and being part of a strong team dynamic.
• Motivation: Driven and self-motivated, capable of working independently with initiative and enthusiasm.
• Problem-Solving: Strong analytical and problem-solving skills; ability to interpret and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Confidentiality: Trustworthy with the ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations.

Bonus Qualifications

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.

Pay Transparency

• Hourly Pay Range: $19.50 USD - $24 USD
• Individual pay is determined by factors including location, years of relevant experience, current market conditions, and budget considerations.