Administrative Assistant

About the Role

Administrative Assistant at Done Right Hood & Fire Safety.

Key Responsibilities

• Schedule hood cleaning and grease trap service appointments and keep crew calendars accurate and on time.
• Answer calls and emails, solve problems, and follow up as the first point of contact for customers.
• Handle office correspondence including emails, letters, service confirmations, reminders, and follow-ups.
• Coordinate with technicians, drivers, and the office team.
• Maintain organized and up-to-date customer records, service notes, and paperwork.
• Support the team with data entry, filing, and other administrative projects.

Requirements & Tech Stack

• Positive attitude and a people-person personality.
• Strong organization skills and ability to manage multiple tasks.
• Clear, professional written and spoken communication.
• Comfort with computers, email, and scheduling software.
• Experience with ServiceTrade, QuickBooks, or similar is a plus.
• Previous office, scheduling, or customer service experience is a big plus.
• Reliability, punctuality, and attention to detail.

Qualifications

• Ability to schedule service appointments and maintain accurate calendars.
• Experience in handling customer inquiries and resolving issues via phone and email.
• Proficiency in managing office correspondence and follow-ups.
• Skill in coordinating internal teams for successful job execution.
• Capability to maintain organized records and documentation.
• Aptitude for data entry and administrative tasks.

Pay: $1,200 to $1,400 per week

Hours: Monday through Friday, 9 AM to 6 PM

Benefits

• Health insurance
• Dental insurance
• Vision insurance