CSCD Business Analyst I

About the Role

Provides routine technical consulting and support services for defining, developing, and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization to provide technical solutions. Possesses expertise in supporting basic department applications and functions. May assist with process redesign and documentation for simple applications. Works under moderate supervision with limited latitude for initiative and independent judgment.

Key Responsibilities

• Provides routine technical consulting and support for defining, developing, and improving functional or business processes.
• Works with departmental management and staff to define problems and management requirements.
• Solicits and interprets client requests, documents client needs and automated procedures, and works with users to improve business processes.
• Proposes alternatives within the broader context of County Information Technology and other operations and technology.
• Resolves day-to-day technology needs of the department, focusing on process analysis, problem dissection, and solution suggestion.
• Reviews business processes, analyzes existing procedures and systems, and makes recommendations for improvements.
• Develops process performance measures and assists in planning the transition to new processes.
• Participates in continuous review and updates to ensure processes meet changing departmental and organizational conditions.
• Identifies processes for improvement, documents existing processes, and analyzes gaps between current and desired states.
• Interfaces and collaborates with other Information Technology staff in the design of new programs, processes, projects, and software.
• Assists with analysis, design, programming, validation, testing, training, and maintenance.
• Assists with application testing and product defect tracking.
• Interfaces with software project team members to assist with requirements and testing activities.
• Participates in the coordination and monitoring of software development activities.
• May review programs written by others.
• Establishes test procedures and tests and debugs programs.
• Serves as a liaison with Information Technology System (ITS) in network administration within a user department.
• May possess primary responsibility for administration, installation, maintenance, and troubleshooting of a stand-alone departmental network.
• Assists in or installs computer hardware, software, and peripheral devices.
• Performs diagnostics and troubleshoots problems encountered by department users and provides limited user training.
• Coordinates technical support work provided by Information Technology System (ITS).
• Assists in maintaining the inventory of department hardware and software.
• Assists in evaluating, acquiring, and implementing vendor hardware and software for user departments.
• Collaborates with users, researches product information, assesses available technology, makes recommendations, and may assist with the purchasing process.
• Assists in the creation and/or development of enhancements for complex departmental databases.
• Maintains production, development, and test database systems to meet user needs and provides systems support and security for self-contained departmental databases.
• Uses reporting tools to assist in the development of simple reports for department business processes and statistical reports for management evaluation.
• Assists in researching departmental data and recommending effective use of business information.
• Documents and catalogues business and information system processes.
• Assists in or configures document management systems.
• Participates in cross-functional project teams and facilitates team building to identify and resolve system or process problems.
• May develop and maintain department-specific Internet or Intranet websites.
• Provides end-user and system support for specified department applications and functions.
• Produces periodic status and operational reports for management review.
• Performs other job-related duties as assigned.

Requirements & Tech Stack

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a directly related field; OR, any combination of education and experience equivalent to the stated requirements.
• Valid Texas Driver’s License.
• May require a flexible work schedule to meet departmental needs.
• Work Environment: Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally; visual acuity; speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.
• Work Hours: Monday-Friday, 8:00 AM - 5:00 PM; May be occasionally on call or required to respond to emergency or critical issues outside of normal working hours.

Qualifications

Knowledge of

• Policies, practices, procedures, and terminology of the assigned function.
• Federal, State, Local, and County applicable laws, rules, regulations, and guidelines.
• Information technology hardware, software, and peripherals as related to the assigned function.
• Existing automated business applications and their relationships, and interfaces with other automated systems.
• Software engineering and the software development lifecycle.
• Computer equipment, including word processing, spreadsheets, databases, and a variety of software packages.

Skills in

• Understanding technical problems and solutions in relation to current and future business environments.
• Problem-solving and decision-making.
• Training users on computer applications.
• Network administration and maintenance.
• Translating moderately complex concepts for peers and customers.
• Installing, maintaining, and troubleshooting hardware, software, and peripherals.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

Ability to

• Learn and utilize department’s case-management system.
• Identify and analyze end-user problems and develop practical technological solutions.
• Work independently, efficiently, and as part of a team.
• Manage time well, perform multiple tasks, and organize diverse activities.
• Research, compile, analyze, interpret, and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the public.

Preferred

• Microsoft Certified Systems Engineer (MCSE) Certification.
• Certified Novell Administrator (CNA) Certification.
• Certified Novell Engineer (CNE) Certification.