On-Site Field Service Engineer I Boise, Idaho

About the Role

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, servicing and repair of sophisticated equipment and systems. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

Key Responsibilities

• Assists/conducts on-site installation of complex equipment and follow testing procedures to ensure proper working order.
• Assists on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Provide training for customers and users on system maintenance.
• Provide feedback to product quality teams.
• Provide appropriate input in writing, updating, and correcting various system documentation.
• Provide feedback for various reports, including identifying and isolating unique problems with systems.
• Align with application scientists to collaborate on outstanding solutions to meet user challenges.
• Must maintain Thermo Fisher Scientific’s 4i Values.

Requirements & Tech Stack

• Windows software environments.
• Ability to travel 0-25% of the time.
• Must possess a valid driver’s license and passport.
• Ability to secure entrance to US Government laboratories and facilities.

Qualifications

• An associate degree from a technical or undergrad program in electronics, physics, engineering, computer science or similar field preferred; or 1+ years of relevant combination of skills and experience.
• 1+ years' experience or ability to learn:
• Operating, troubleshooting, repairing, and calibrating complex analysis tools such as a SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter.
• Required to read, write, and speak English fluently.
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Detail-oriented, problem solver, promote team environment.
• Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Basic troubleshooting skills preferred.
• Ability to read and interpret schematics preferred.
• Solid interpersonal communication, teamwork/building, time management, organizational, problem solving, and customer service skills.

Environmental Conditions

• Able to lift 40 lbs. without assistance.
• May require proof of Covid-19 vaccination.
• Extensive walking may be required.
• May work at customer locations, in office environments (cubicles) and/or in laboratory environments.
• Potentially pass-through areas where chemical-based allergens may be in use.
• Depending on area of building, personal protective equipment may be worn, to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.