Entry Level Customer Success Specialist

About the Role

As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 30-50 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that customers are using their purchased software to its full potential. Support will be provided through both on-site (approximately 80% of the time) and video conference (approximately 20% of the time) methods.

Key Responsibilities

• Provide high-level customer support to automotive dealerships.
• Function as a consultant to ensure customers maximize software utilization.
• Deliver both on-site and video conference support.

Training

• Paid training program is required.
• Training will include:
• Classroom instruction at offices in Houston, TX and Dayton, OH.
• Online courses for in-depth product training and automotive industry knowledge.
• Pairing with mentors across the country to apply classroom knowledge in real-world settings.

Requirements & Tech Stack

• Reliable home internet with sufficient bandwidth for video conferencing.
• Self-starter with good time management skills.
• Strong written and verbal communication skills.
• Excellent customer service and organizational skills.
• Ability to build strong customer relationships.
• Valid driver’s license with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years.
• Ability to travel, with overnight hotel stays, up to 50% during the training period (approximately 6 months).
• After training, ability to travel approximately 35% of the month.

Qualifications

• Bachelor's degree or equivalent experience.