Customer Care Associate (French)

About the Role

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Key Responsibilities

• Client Relationship Management
• Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
• Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.
• Customer Support
• Handle a volume of administrative customer requests with speed and accuracy.
• Provide clear customer guidance to help maximize their experience of the Odoo product.
• Maintain excellent communication and customer satisfaction throughout all interactions.
• Operational Excellence
• Consistently meet performance metrics related to work ethic and task resolution.
• Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
• Collaborate with internal teams to escalate and resolve more complex cases as necessary.
• Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.
• Knowledge Sharing
• Distribute educational materials and resources to assist customers with self-service options.
• Actively document and share insights to improve internal workflows and enhance customer experience.

Requirements & Tech Stack

• English and French fluency (professional or native/bilingual: reading, writing, and speaking)
• Basic proficiency with G-Suite applications and customer support tools
• Comfort working within standardized processes in high-pressure settings

Qualifications

• Bachelor’s degree
• Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
• Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.

Nice to Have:

• Experience in customer support, account management, or related fields.
• Interest in software products and willingness to learn ERP or SaaS solutions.
• Ability to improve efficiency in resolving repetitive tasks.