International Voice
Azim Technologies Pvt Ltd
Pune, Maharashtra, India1h agovia LinkedIn
About the Role
The International Voice role is a full-time, on-site position based in Pune. The individual in this role will handle inbound and outbound calls with international clients, deliver clear and professional communication, and provide timely resolution to customer inquiries and issues.
Key Responsibilities
- Handle inbound and outbound calls with international clients.
- Deliver clear and professional communication.
- Provide timely resolution to customer inquiries and issues.
- Manage customer service requests.
- Support sales and lead generation activities.
- Document interactions accurately.
- Escalate complex cases when needed.
- Adhere to process guidelines.
- Meet performance targets.
- Collaborate with team members and supervisors to improve call quality and customer satisfaction.
Requirements & Tech Stack
- Communication Skills
- Customer Service Skills
- Sales skills
- Customer relationship-building skills
- Analytical Skills
- Proficiency in spoken and written English, with a clear and neutral accent suitable for international calls.
- Ability to work in rotating shifts, including evenings or nights.
- Comfort with call center tools, CRM systems, and basic computer applications (e.g., MS Office).
- Strong work ethic, reliability, and the ability to remain calm and professional in high-volume call environments.
Qualifications
- Minimum educational qualification: high school diploma or bachelor’s degree in any discipline.
- Prior experience in international voice process or BPO environment is preferred but not mandatory.