Customer Success Management Trainee

About the Role

Management Trainee (Path to Customer Success Manager)

The Customer Success Manager at Joveo is a high-stakes, advisory role for a storyteller, strategist, and growth architect. You will be their most trusted advisor in the recruitment tech space, transforming programmatic advertising metrics into ROI narratives and driving Value Realization.

Key Responsibilities

• Be the ROI Storyteller: Transform raw data into compelling narratives that prove Joveo’s impact on a client’s bottom line.
• Command the Boardroom: Own the relationship with Director and CXO-level stakeholders, leading strategic sessions.
• Architect Success Playbooks: Design and execute project blueprints for seamless adoption of Joveo’s AI and programmatic solutions.
• Internal Product Catalyst: Act as the voice of the customer, influencing the product roadmap with frontline insights.
• Drive the "Health" Agenda: Monitor account vitals, identify risks, and turn challenges into opportunities for expansion and advocacy.
• Mobilize the Powerhouse: Act as the "CEO of your book of business," rallying cross-functional teams (Product, Data Science, Sales) to deliver on promises.

Requirements & Tech Stack

• Experience: 0-3 years in Customer Success or Strategic Account Management.
• Bonus points for experience in HR Tech, SaaS, or Recruitment Marketing.
• Consultant Vibe: Provide world-class advisory that challenges clients.
• Analytical Rigor: Proficient with data analysis tools like pivot tables and charts.
• Executive Presence: Confident, concise, and outcome-oriented communication.
• Owner's Heart: Self-starting with a proactive approach in high-autonomy environments.
• Advocacy Spark: Proven track record of turning users into brand champions.

Why Joveo

• Own the Narrative: Drive client retention and happiness in a global growth-stage company.
• Shape the Industry: Be at the forefront of AI revolution in recruitment marketing.
• High-Velocity Culture: Work in a fast-paced environment where ownership is key.
• Growth Potential: Opportunities for leadership and strategic roles across the organization.

About Joveo

Joveo is the global leader in AI-powered recruitment marketing, transforming talent attraction and recruitment media buying. The Joveo platform enables businesses to attract, source, engage, and hire relevant candidates within budget, using advanced data science and machine learning to optimize talent sourcing and applications across all online channels.