Delivery Scheduling Associate Customer Fulfillment

About the Role

Join the Customer Fulfillment team as a Delivery Scheduling Associate supporting Costco and Kroger orders. This role involves managing delivery appointments end to end, coordinating with carriers and internal partners, and helping prevent service disruptions across North America operations.

Key Responsibilities

• Secure accurate, on-time delivery appointments for Costco and Kroger orders across assigned regions.
• Monitor incoming orders and delivery blocks to identify appointment needs and flag service risks early.
• Book and manage appointments in customer scheduling portals, including exceptions, short-lead requests, reschedules, and cancellations.
• Update confirmed appointment dates and times in the enterprise resource planning system so carrier communications flow correctly.
• Manage the shared scheduling inbox and respond promptly and professionally to carrier and stakeholder requests.
• Partner with Customer Operations, Transportation, and carriers to resolve scheduling conflicts and minimize appointment changes; support urgent coverage as needed.
• Maintain scheduling reference lists and process documentation, and identify opportunities to standardize or automate repetitive work.

Requirements & Tech Stack

• Proficiency with Microsoft Office, particularly Excel and Outlook.
• Exposure to SAP or another enterprise resource planning/order-management system.
• Ability to work North America-aligned hours, including the 3:30 p.m.–12:30 a.m. IST shift and urgent late-afternoon or Friday coverage when required.

Qualifications

• Education: Full-time graduation from an accredited university.
• Experience: 0–2 years of experience in supply chain, customer service, logistics, or order management; relevant internships considered.
• Core Skills: Strong attention to detail, accuracy in high-volume transactional work, and effective written communication for professional email correspondence.

Preferred Qualifications:

• Familiarity with customer delivery-scheduling portals or third-party appointment-scheduling processes.
• Knowledge of transportation and delivery modes, carrier coordination, and distribution-center requirements.
• Experience in a shared-services, global capability, or captive center supporting North America operations.
• A process-improvement and documentation mindset, with comfort working in a fast-paced, exception-driven environment.
• Immediate availability or a short notice period.