Customer Service Specialist

Policybazaar.com

About the Role

Policybazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls to address customer queries and concerns.
• Provide accurate information regarding insurance policies, premium calculations, and policy status.
• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
• Maintain customer records by updating information in the CRM system.
• Ensure customer satisfaction through professional communication and problem-solving.
• Meet daily, weekly, and monthly targets set by the team lead.

Requirements & Tech Stack

• English, Hindi, Tamil, Telugu, Kannada, Malayalam (regional languages preferred).
• Excellent communication skills (verbal and written) in any regional languages with English and Hindi.
• Ability to handle customer queries efficiently and politely.
• Basic computer knowledge and proficiency in MS Office and email.
• Patience and empathy to manage difficult or irate customers.
• Immediate joiners are preferred.

Qualifications

• Minimum education: Graduate.
• Prior experience in a customer support role is a plus.
• Freshers and experienced candidates can apply.

Office Location: Gurugram, Haryana

Working Mode: On-site working

Working days: 6 days working with a roster off

Interview Mode: Face to Face only (No Virtual rounds)

Salary: 3 - 4.2 LPA