Consultative Inside Sales Representative

About the Role

Alpine Home Air Products is looking for a curious, technically inclined sales professional to help homeowners make confident decisions about heating and cooling systems. This is a consultative inside-sales role. You will speak with homeowners and contractors, understand their projects, build system recommendations using proprietary tools, explain options, and guide customers toward a purchase that fits their home, priorities, and budget.

Key Responsibilities

• Speak with homeowners and contractors by phone or video
• Ask questions about the property, project, comfort needs, and budget
• Use design software to develop appropriate system recommendations
• Explain technical concepts in clear, everyday language
• Help customers compare cost, comfort, efficiency, aesthetics, installation complexity, and long-term value
• Recommend a direction based on the customer's priorities
• Address questions and concerns
• Follow up with customers and guide qualified opportunities toward purchase
• Prepare accurate design summaries for order finalization
• Balance sales results with design quality and long-term customer experience

Requirements & Tech Stack

• No HVAC experience is required; comprehensive product and system-design training is provided.
• Comfortable learning technical products.
• Comfortable asking thoughtful questions.
• Comfortable making recommendations.
• Comfortable helping customers move from uncertainty to a clear decision.
• Comfortable using software and learning new tools.

Qualifications

• Experience in consultative sales, inside sales, customer success, project consulting, or another customer-facing role.
• Comfortable guiding a conversation and asking for a decision.
• Enjoy learning how products and systems work.
• Ability to simplify technical information without oversimplifying it.
• Ability to listen carefully and make thoughtful recommendations.
• Ability to stay organized with multiple options or project details.
• Ability to take ownership of follow-up and results.
• Care about selling the right solution.
• Experience with HVAC, home improvement, appliances, construction products, building materials, technical products, or other high-consideration purchases is helpful but not required.

About Alpine

Alpine Home Air Products has helped customers purchase heating and cooling equipment online for over 20 years.

Benefits

• Base salary: $75,000
• Performance bonus based on customer outcomes, design quality, and team success
• Group health insurance plus health savings account
• 401k
• Paid time off
• Paid holidays
• Life insurance
• Short-term disability
• Ongoing training and professional development
• Work-from-home (remote) or hybrid Chicago-based
• All computer equipment and training will be provided