External Affairs Project Intern
TikTok
About the Role
The External Affairs team at TikTok Shop plays a critical role in identifying emerging risks, managing real-time issues, and ensuring a safe, trusted ecosystem for both users and brands. As a Project Intern, you will engage in impactful short-term projects, gain practical skills through on-the-job learning in a fast-paced environment, and develop a deeper understanding of your career interests. Successful candidates must commit to at least a 3-month internship.
Key Responsibilities
- Identify and report regularly on emerging trends in Social Listening.
- Report within the External Affairs and TikTok Shop teams to ensure proper escalation and mitigation.
- For weekend coverage, surface emerging risk signals and trends directly to the Emergency Risk oncall POC when they meet prioritization qualifications.
- Review Social Listening mentions related to known events and topics, and identify new trends and risks.
- Practice strong case management, building case documents with key information to identify risk signals, impacts, and related resources (e.g., news articles, social media posts).
- Assess whether emerging signals are net-new or connected to previous cases, conduct RCA, identify gaps in policy or current enforcement, and leakage.
- Provide thorough handover to the upcoming POC to ensure continuity of cases.
- Demonstrate ability to activate the External Affairs team and/or key XFNs when a high-risk signal or event requires immediate action or wider Governance and Experience support.
Requirements & Tech Stack
- Proficient in Excel and data analysis.
Qualifications
- Currently pursuing a Bachelor's or Master's Degree in Information Security, Crisis Management, Public Affairs, Public Policy, or related fields.
- Excellent communication and problem-solving skills.
- Strong organization, multitasking, and prioritization skills.