Administrator

About the Role

This office-based role is to provide comprehensive administrative support to the business, collaborating with colleagues across different functions and within the global Administration team to ensure a smooth support service is provided.

Key Responsibilities

• Work closely with other Administrators to share best practice and ensure comprehensive administrative support.
• Pick up, log, and resolve requests raised through Service Now, following established procedures and agreed service levels, keeping colleagues updated on progress.
• Manage own ticket workload, prioritizing effectively, keeping records accurate and up-to-date, and escalating requests that fall outside standard procedures.
• Arrange travel and accommodation for colleagues, including flights, hotels, visa documentation, and office notification forms.
• Manage completion of due diligence questionnaires, liaising with subject matter experts internally, and reviewing all documentation for accuracy and completeness before submission.
• Assist colleagues with expense claims.
• Assist with catering requirements for client meetings, in-office sales client briefings, and marketing events, including preparing name tags and registration.
• Welcome client visitors and visiting colleagues from other Wood Mackenzie offices, creating a positive impression.
• Provide administrative cover for other administrators and receptionists.
• Provide general administrative support, including collating/formatting information, binding, couriering, and other in-office admin duties.
• As part of new joiner onboarding, provide on-site and virtual local orientation sessions.
• Update and maintain process guides, knowledge articles, templates, and records, using the systems and digital tools provided.
• Order office consumables.
• Perform any other duties as required of the role.

Requirements & Tech Stack

• Good working knowledge of digital tools including AI-enabled tools and Microsoft 365 applications such as Outlook, Word, and Excel.
• Systems such as SAP Concur and ServiceNow are preferable.

Qualifications

• Passionate about customer service and enjoy building and maintaining strong relationships with peers and stakeholders.
• Thrive in both collaborative team environments and when working independently.
• Excellent communication skills, both written and verbal.
• Well organized, prioritizes tasks effectively, and pays close attention to detail.
• Willing to take initiative and progress current skill set.
• Works well in a fast-paced environment where tight deadlines are common.
• Adapt to change quickly and enjoys learning.
• Experience providing administrative support to large teams in a professional environment is preferable.

Expectations

• This role is office-based and the successful candidate will be expected to work the majority of their working week from one of our offices.
• This position is full-time and requires flexible working hours.
• The candidate should be a great communicator with a proactive approach.
• The candidate should be comfortable working in an intensive environment where tight deadlines are a regular occurrence.
• Excellent organization, adaptability, and prioritization skills will be needed to succeed.
• The candidate should have a customer-orientated approach.