customer point verification
Dealfinity Services Private Limited
Bengaluru, Karnataka, India2h agovia LinkedIn
About the Role
Dealfinity Services Private Limited supports production capacity without the cost and delay of local hiring. The company operates as a white-label extension of client teams, support while firms retain client relationships and final review. Dealfinity focuses on review-ready deliverables that align with client workflows, deadlines, and software. Built for busy, growing firms facing bandwidth constraints, the company helps redirect in-house focus to review, advisory, and client service. Its operating model emphasizes secure processes, clear communication, strict access controls, and a maker-checker approach.
The Customer Point Verification role is a full-time, on-site position based in Bengaluru.
Key Responsibilities
- Verifying customer information and documentation.
- Validating data accuracy.
- Ensuring customer records meet internal quality and compliance standards.
- Handling customer support interactions related to verification.
- Responding to queries and resolving discrepancies professionally and in a timely manner.
- Reviewing customer inputs in relevant systems.
- Collaborating with internal teams to clarify issues.
- Maintaining detailed logs of verification outcomes.
- Adhering to established processes.
- Contributing to continuous improvement in customer experience.
- Timely reporting of verification metrics.
Qualifications
- Communication and Interpersonal Skills to interact effectively with customers and internal teams.
- Customer Support and Customer Satisfaction skills to handle queries, resolve issues, and maintain a positive customer experience.
- Solid Analytical Skills to review data, identify discrepancies, and ensure accurate verification of customer information.
- Attention to detail.
- Ability to follow structured processes.
- Familiarity with data entry or customer service tools.
- Comfort working with targets and deadlines.
- Good time management and organizational skills.
- Prior experience in customer service, verification, or back-office operations is an advantage.
- Minimum educational qualification: high school diploma.
- A bachelor’s degree in any field is preferred.