Network support Specialist

About the Role

• The ideal candidate will be a highly motivated engineer with a passion for designing and building networks that integrate Hardware and Software into customer solutions.
• The individual’s primary responsibilities include network related designs and installs, Voice and Data redundancy testing, and documentation of current and proposed network solutions.
• Position requires extensive hands-on technical expertise coupled with ingenuity, product knowledge, industry knowledge, and communication skills.
• Evaluate integration requirements and site readiness for new product installations.
• Maintain a thorough understanding of CDK products, processes, and customer needs.

Key Responsibilities

• Work closely with US-based project management, network install, and sales teams in a collaborative environment.
• Provide design and install services for complex network and/or telephony integration projects.
• Conduct detailed client network discovery and needs assessments.
• Identify opportunities for product solutions for unique customer needs.
• Create physical and logical network and/or telephony designs for complex environments, including detailed physical and logical design documentation.
• Assist US-based teams on both CDK and non-CDK network centric product installations.
• Assist with generating network proposals by partnering with the CDK sales organization to respond to customer needs.
• Identify opportunities to automate manual configuration tasks leveraging emerging technologies.
• Responsible for pre-testing network, security, telephony configurations prior to going live on customer production networks.

Requirements & Tech Stack

• Routing
• Switching
• Hands-on Network domain knowledge
• Troubleshooting real-time issues
• Voice
• VPNs
• Tunnels

Qualifications

• BTech/BE or Masters Degree in Engineering, Computer Science, or equivalent education and experience installing networks required, preferably in Cisco Voice and Data networking environments.
• Must demonstrate a fluent command of the English language in both verbal and written communications.
• Must be willing to have daily contact with US-based team members as required.
• Technical certifications, such as CCNA, CCNP.
• Ability to use software applications including the MS office suite and Visio.
• Experience working as part of onshore/offshore teams is highly desirable.
• Must possess a passion for technology with the ability to be self-directed, highly motivated, and be able to set priorities with minimal supervision.