Admin, Operations Support

About the Role

American Water is seeking an Administrative Operations Support candidate to join our team located in Jeffersonville, IN. This entry-level role focuses on transactional, routine, and support activities performed under established procedures and with guidance from more experienced staff.

Key Responsibilities

• Coordinate travel arrangements and maintain departmental calendars and meeting schedules.
• Prepare, compose, and distribute routine correspondence, reports, and meeting minutes.
• Maintain inventory of office supplies, equipment, and materials; place replenishment orders as needed.
• Assist with obtaining permits and assembling standard documentation.
• Serve as a first-point-of-contact for routine customer or internal inquiries; escalate complex issues as appropriate.
• Gather information from operations leadership and systems to assist with responding to questions.
• Explain basic company processes and procedures to customers and internal partners.
• Monitor and respond to assigned BPEMs in accordance with established guidelines.
• Administer and coordinate the preparation and completion of work orders following established policies and procedures.
• Assist field or operations teams by entering, updating, and tracking work order information in company systems.
• Enter data accurately into business systems, databases, and spreadsheets.
• Compile routine daily, weekly, and monthly reports using predefined formats.
• Initiate routine purchasing transactions and assist with processing purchasing card and fleet-related expenses.
• Support accounts payable and receivable activities such as invoice entry, receipt processing, and payment tracking.

Requirements & Tech Stack

• Knowledge of customer and/or operations support practices.
• Ability to learn and understand computerized systems, database management, spreadsheet and word-processing programs to process data and create reports.
• Working knowledge of computer software such as MS Word, Excel, and Outlook.
• Basic process and project management skills.
• Good business acumen and judgment.
• Effective quantitative and analytical skills; attention to detail.
• Effective verbal and written communication skills (e.g., report writing, listening, plan reading and creating, and presentation).
• Effective interpersonal skills (e.g., tact/diplomacy, persuasion, team building, cooperation, leadership, ability to motivate others).

Qualifications

• 0-2 years’ experience in clerical / administrative support.
• High School Diploma or GED.