Customer Returns and Shipping Associate
Staples
About the Role
Shipping Associates provide exceptional customer service, focusing on customer needs while assisting with shipping and unpackaged returns in a retail store environment. The role involves collaboration within a fun, team-oriented retail culture. Training is provided.
Key Responsibilities
- Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
- Provide strong customer service for services such as Amazon returns or shipping packages via UPS.
- Engage with customers to identify shipping needs and explain different shipping options.
- Maintain the Shipping area to ensure efficient processing and storage of packages.
- Ensure necessary supplies for Ship and Returns are in stock.
- Provide exceptional customer service to create a positive, inviting environment.
- Use basic selling skills to engage customers and present solutions.
- Be flexible on responsibilities, including online pick-ups, cleaning, and other assigned duties.
Requirements & Tech Stack
- Flexible schedule based on store needs.
- Ability to engage with customers and understand their needs to drive additional sales.
- Ability to lift/push/move materials up to the 100-pound range.
- Strong attention to detail, organization, ability to multi-task, and manage priorities.
- Ability to collaborate and work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.