Client Relations & Business Development Associate

About The Designer Hype

The Designer Hype (TDH) is a curated luxury fashion platform bringing together a distinctive selection of global luxury brands through a personalized, experience-led approach to retail. With our flagship boutique at Fairmont Jaipur, TDH is looking for a confident, proactive, and well-spoken professional to join its growing team and support client relationships, sales, and business development.

About the Role

TDH is seeking a Client Relations & Business Development Executive to manage customer inquiries, build strong client relationships, drive sales opportunities, and support business development initiatives. This is a primarily customer-facing and sales-focused role, involving regular communication with existing and prospective clients through Instagram, WhatsApp, calls, and emails. The individual will work closely with the founders and internal teams, taking ownership of client conversations, lead management, follow-ups, outreach, and relationship-building.

Key Responsibilities

• Client Relations & Customer Communication
• Manage customer inquiries across Instagram DMs, WhatsApp, calls, and emails.
• Build and maintain strong relationships with existing and prospective luxury clients.
• Understand customer requirements, recommend suitable products, and coordinate internally to fulfill inquiries.
• Ensure professional, timely, and personalized communication that reflects TDH's luxury positioning.
• Sales & Lead Management
• Manage incoming leads, track customer interest, and conduct regular follow-ups.
• Convert inquiries into potential sales through effective communication and relationship management.
• Maintain updated CRM databases, client records, lead trackers, and sales follow-ups.
• Identify opportunities for repeat purchases, customer engagement, and long-term client retention.
• Business Development & Outreach
• Research and connect with stylists, wedding planners, luxury resellers, personal shoppers, creators, and relevant industry professionals.
• Conduct structured outreach to explore potential partnerships, referrals, and sales opportunities.
• Maintain outreach databases, manage conversations, and ensure consistent follow-ups.
• Support initiatives to expand TDH's customer base and professional network.
• Brand Communication & Coordination
• Draft professional customer messages, outreach pitches, emails, and other brand-related communication.
• Coordinate with sourcing, styling, and internal teams to address customer requirements and product inquiries.
• Assist with sourcing-related communication, research, and coordination wherever required.
• Support ongoing client engagement campaigns, brand initiatives, and business development activities.

Qualifications & Requirements

• 0–2 years of experience in client relations, customer servicing, sales, business development, luxury retail, hospitality, or a similar customer-facing role.
• Excellent spoken and written English, with strong interpersonal and professional communication skills.
• Confident and comfortable interacting with clients through calls, WhatsApp, Instagram, and emails.
• Strong relationship-building, follow-up, and customer-handling abilities.
• Good organisational skills, attention to detail, and the ability to manage multiple client conversations simultaneously.
• Comfortable using Google Sheets, CRM systems, Instagram, WhatsApp, and other digital tools.
• Proactive, dependable, presentable, and capable of independently managing customer inquiries.
• An interest in luxury fashion, designer brands, and premium customer experiences is highly desirable.
• Prior experience in luxury retail, fashion, hospitality, or customer-facing sales would be an advantage.

Work Arrangement

The role will begin in a remote setup, with the possibility of transitioning into a hybrid working model in Delhi NCR. Candidates must currently be based in Delhi NCR and comfortable with occasional in-person meetings or other business requirements.