Online Chat Support Representative

Digital Stellar Media

Key Responsibilities

• Respond to customer inquiries through online chat and messaging platforms.
• Provide accurate information about products, services, and company policies.
• Assist customers with questions, requests, and common issues.
• Follow up on customer concerns and provide timely responses.
• Maintain friendly and professional communication with customers.
• Record chat interactions and update customer information in internal systems.
• Escalate complex issues to the appropriate team when necessary.
• Help improve customer satisfaction through efficient support.
• Perform general customer service and administrative tasks.

Qualifications

• High school diploma, diploma, degree, or equivalent.
• No previous experience required.
• Basic computer and internet skills.
• Good written communication skills.
• Basic typing skills and attention to detail.
• Friendly, patient, and customer-focused attitude.
• Responsible, organized, and willing to learn.
• Able to manage time and work independently.
• Reliable internet connection and a suitable remote working environment.