Intern

About the Role

• Support the Investigator Payments team with the setup and maintenance of ICON’s investigator payments.
• Act as a primary point of contact for customer concerns in the absence of a more senior member of the IPG team.
• Contribute positively to the IP group by continuously improving job performance and knowledge of IPG systems and processes.
• Support clinical staff in executing accurate, timely, and efficient investigator payments in accordance with investigator contracts.

Clients – Delivery to Customers, Building Relationships

• Communicate effectively with investigative site personnel and/or ICON or Sponsor Clinical Project Managers regarding payment inquiries and manage their expectations.
• Liaise with all other ICON departments, including Clinical, PTS, IT, Finance, Legal, and Contracts, to ensure speedy resolution of payment queries.
• Build and maintain productive working relationships with Clinical teams and other ancillary department staff to effectively handle their needs and expectations regarding payments.

Requirements & Tech Stack

• Good working knowledge of PC applications: Excel, Word, Outlook, and Access.
• Ability to adapt to a dynamic environment, working to strict deadlines and targets.

Qualifications

• Bachelor’s degree in Finance, Commerce, Accounting, Business Administration, or related field.
• Ability to liaise successfully with all levels of management at ICON, vendors, and clients.
• Excellent organizational, administration, and problem-solving skills.
• Excellent written and verbal communication skills.
• Excellent Customer Relationship Management skills.
• Good numerical ability is an advantage.