Guest Relations Executive

Guest Relations Executive / Senior Guest Relations Executive

Location: Baga, Vagator, Panjim & Candolim

About the Role

As a key member of the team at goSTOPS, you will be responsible for ensuring an exceptional guest experience at our properties, fostering a welcoming and vibrant atmosphere for all visitors.

Key Responsibilities

• Guest Services: Greet and welcome guests with a pleasant demeanor, providing excellent customer service throughout their stay.
• Front Desk Operations: Manage check-ins and check-outs efficiently, ensuring accurate completion of all necessary documentation.
• Communication: Handle phone calls, messages, and inquiries, redirecting them to relevant departments when necessary.
• Administrative Support:
• Maintain and organize files, records, and documents, updating them as needed.
• Create and manage spreadsheets for reporting and operational needs.
• Property Management Support:
• Conduct inventory checks and maintain records.
• Assist in the procurement of monthly supplies.
• Step in as the property in-charge during the absence of the property manager.
• Food and Beverage Assistance: Support the service of food and beverages to ensure guest satisfaction.
• Bookkeeping Assistance: Issue invoices, checks, and assist in basic bookkeeping tasks.
• Cross-Location Travel: Be willing to travel to other properties in South and West India when required.

Qualifications

• A minimum of 6 months of industrial training or relevant experience in hospitality.
• A pleasant personality and excellent verbal and written communication skills.
• Final-year student or graduate from a Hotel Management program is preferred.
• Flexibility and enthusiasm for traveling across our properties.

Tech Stack

• Spreadsheets
• Bookkeeping tasks