Area Manager, New Grad

About the Role

This is a launchpad role for recent graduates who want to lead people and operations from day one. You'll join the team at our established Phillipsburg fulfillment center, stepping into a people-leader role on the operating floor, managing a team and a process, and building the foundation of a career in operations leadership. No prior warehouse or management experience is required; structured training is provided. What matters most is demonstrated leadership experience and excitement to develop that skill in a fast-paced, hands-on environment. This role is onsite in Phillipsburg, NJ.

Key Responsibilities

• Coach, manage, and develop a team of 30–100 associates.
• Communicate policies and act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Create, manage, and support recognition programs.
• Support all safety programs and OSHA compliance to ensure a safe work environment.
• Ensure procedures are followed for building security and product loss prevention.
• Own performance reporting for areas of responsibility, including on-time receiving and shipping, inventory accuracy, and packing quality.
• Hold yourself and your team to clear SLA expectations, providing concise verbal and written reports of performance and action plans.
• Facilitate troubleshooting with cross-functional partners on fulfillment-related problems.
• Serve as an escalation point to help mitigate risks and resolve issues.
• Measure and respond to gaps in inventory accuracy, identifying root causes and resolving them.
• Review defect rates to identify trends and surface opportunities to improve operations.
• Track learnings and best practices to contribute to Standard Operating Procedures (SOPs).
• Help prioritize the resolution of systemic problems, working closely with Growth and Engineering teams.

Requirements & Tech Stack

• Demonstrated leadership experience from campus organizations, athletics, ROTC/military, student government, internships, or part-time/summer jobs. Formal people-management experience is not required.
• Strong problem-solving skills.
• Comfort learning new processes quickly in a fast-paced, sometimes ambiguous environment.
• Strong computer literacy, including comfort with Google Sheets/Excel.
• Clear, confident written and verbal communication skills.
• A collaborative, personable approach with a strong affinity for working cross-functionally.
• Great attention to detail.
• Willingness and ability to work any permanent shift, which may include overnights, holidays, and weekend overlap.
• Must be able to lift up to 49 pounds.
• Must be willing and able to frequently push, pull, squat, bend, and reach.
• Must be able to stand/walk for up to 10–12 hours.
• Must be able to work in an environment where noise levels and temperature vary (60–90°F, occasionally higher).
• Must be able to work on a secure mezzanine at a height of up to 40 feet (applies to buildings with mezzanines).

Qualifications

• A bachelor's degree completed within the last 12 months, or expected within the next few months.

Nice to Have

• Coursework, internships, or part-time experience in warehousing, fulfillment, supply chain, or logistics.
• Exposure to SQL or other reporting/data tools.
• Experience collaborating with external partners or vendors.