Customer Support & Operations

Team One Biotech

Work Location: Chembur (Mumbai)

Need Tamil Speaking Candidates

Key Responsibilities

• Customer Service & Coordination:
• Address customer queries, complaints, and feedback efficiently.
• Coordinate with internal teams (production, warehouse, marketing) for smooth operations.
• Ensure high customer satisfaction and quick resolution of issues.
• Order Management:
• Manage order processing from customer confirmation to dispatch and delivery.
• Coordinate with logistics and warehouse teams for timely order fulfillment.
• Inventory Management:
• Monitor stock levels to avoid out-of-stock or overstock situations.
• Update inventory data across all platforms regularly.
• Marketplace Operations:
• Handle backend operations on platforms like Amazon, Flipkart, D2C Website, etc.
• Manage inquiries and customer communication through marketplace dashboards.
• Track marketplace performance and respond to customer reviews and messages promptly.
• Logistics & Dispatch:
• Coordinate with shipping partners for pickup, packaging, and timely delivery.
• Track shipments, manage returns/replacements, and resolve logistics-related issues.
• Maintain dispatch documentation and ensure proper invoicing.
• Reporting & Analysis:
• Maintain daily/weekly/monthly reports on sales, traffic, returns, and operational KPIs.
• Analyze performance metrics to identify gaps and suggest improvements.
• Support management in preparing sales forecasts and operational budgets.

Qualifications

• Fluency in Tamil is required.

Benefits

• Health insurance
• Paid sick leave