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Information Technology Desktop Support
M-TECH IT CONSULTANT
Noida, Uttar Pradesh, India5h agovia LinkedIn
About the Role
The Information Technology Desktop Support role is a full-time, on-site position based in Noida. The role involves providing day-to-day technical support for desktops, laptops, peripherals, and basic network connectivity issues.
Key Responsibilities
- Installing and configuring operating systems and applications.
- Diagnosing and resolving hardware and software problems.
- Maintaining incident records in ticketing systems.
- Assisting in user account setup.
- Ensuring adherence to security and backup policies.
- Escalating complex issues to senior IT staff when necessary.
- Interacting with end users to answer technical queries.
- Providing guidance on IT best practices.
- Contributing to continuous improvement of support processes.
Requirements & Tech Stack
- Operating systems
- Hardware components
- Common business applications
- Troubleshooting desktop, laptop, and peripheral issues.
- Network Administration and basic network configuration (LAN, Wi-Fi, IP settings) for end-user devices.
- Network Security principles, including safe access practices, antivirus usage, and data protection guidelines.
- Customer Service skills.
- Ability to communicate clearly and manage expectations.
- Ability to support users at different technical levels.
- Ability to work on-site in Noida.
- Ability to prioritize tasks.
- Ability to collaborate effectively within a support team.
Qualifications
- Relevant diploma or degree in IT, Computer Science, or a related field.
- Industry certifications (e.g., CompTIA A+, Network+) are an advantage.