IT Network & Telecom Engineer

About the Role

Provide system administration, technical leadership, and support of complex network environments.

Key Responsibilities

• Participate in short and long-term infrastructure technology strategy and planning for the organization.
• Drive issues through closure, engaging all appropriate resources, leading technical bridges and providing troubleshooting direction.
• Plan and direct multiple projects, often spanning different engineering disciplines within the organization, to develop strategies, proposals, and communicate plans. Lead the integration of projects into operations including automation, standardization, methods and procedures.
• Manage time-sensitive projects and activities simultaneously and effectively.
• Provide consultation to customers and other teams to create or implement solutions, provide recommendations for both the design and action plans on system integration or migration.
• Serve as Subject Matter Expert (SME) for other employees about network technologies in-general and provide technical expertise across business functions.
• Document project plans and assist in aligning resources to meet agreed upon milestones and timelines. Drive projects and requirements from concept through implementation and completion.
• Plan and implement major hardware and OS software upgrades across all network devices and ensure that change management procedures and methodologies are implemented and followed.
• Configure, install, maintain, and upgrade company network components across all sites and campuses. Make decisions on configuration options, update configuration management tools and documentation procedures for performing configuration changes.
• Ensure fixed asset and disposal procedures are adhered to. Design and implement equipment replacement plans. Maintain inventory of spare hardware as appropriate.
• Troubleshoot and diagnose root causes on complex problems and inform management as necessary. Design the remote support architecture so that team members can investigate and solve problems remotely. Review checklists, scripts and work with support vendors coordinating solutions.
• Update users on trouble ticket status. Ensure follow-up procedures are adhered to. Track customer satisfaction.
• Evaluate performance problems and determine the required course of action. Optimize network components/systems as needed.
• Utilize modeling software tools to analyze capacity and growth. Recommend solutions/improvements. Ensure capacity and resource planning are performed to specifications.
• Develop and implement contingency plans including responsibility for disaster recovery planning, capacity planning, and hardware refresh of critical systems.
• Review vendor proposals for new hardware and software. Work with vendors on initial setups, and obtain necessary knowledge transfer.
• Act as an advocate for operating procedures, policies and processes, and ensure systems are fully integrated into the operations environment. Research and evaluate software/hardware products and industry trends to assist in team development and support activities.
• Mentor less experienced staff and serve as a technical resource to other team members, providing guidance to help them grow in their Networking and other technical skills.
• Other duties as assigned.

Requirements & Tech Stack

• Understanding of OSI and TCP/IP network models.
• In-depth knowledge of DNS, DHCP, WINS, TCP/IP, SMTP, SNMP, PXE, NAT, VPN and network technologies such as LAN/WAN topologies, VLANs, transports and routing.
• Solid understanding of networking topologies and technologies.
• Administration experience on the following enterprise technologies:
• Network management and monitoring tools
• Web monitoring tools
• Network IDS/IPS security systems
• Firewalls (Checkpoint, Cisco)
• Layer 2 and Layer 3 Switching
• Cisco Routing
• VLANs and connectivity technologies
• Work requirements may necessitate working after hours, weekends, and holidays.
• Experience with working in a cloud computing or virtualization environment.

Qualifications

• Associate or Bachelor’s degree in Information Systems, Computer Science or a related computer or engineering field (or equivalent work experience in relevant Information Systems field).
• Demonstrated passion for delivering a great experience for our customers.
• Work in a team and be a team player.
• Functions with great autonomy and independently provides guidance and recommends solutions.
• Ability to fluidly shift focus and priorities based on changing business needs. Is self-motivated, proactive, curious, accountable and flexible.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations

• Cisco certifications (CCNA, CCNP, CCIE, etc.) strongly desired, or equivalent hands-on experience.

Workplace Requirements

• Physical Demands: The employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Work Environment: Depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.