Quality & Reliability Engineer

About the Role

Kyntronics is seeking a Quality & Reliability Engineer to perform testing, troubleshooting, and support for their linear actuation and motion control technology. This role involves hands-on problem-solving and customer interaction.

Key Responsibilities

Product Testing & Final Release

• Perform functional and performance testing of servo-hydraulic actuators and associated control systems before shipment.
• Diagnose mechanical, electrical, hydraulic, and electromechanical issues and verify corrective actions.
• Review customer-specific programs and system configurations to confirm proper operation.
• Document test results, identify nonconformances, and serve as a final technical checkpoint before product release.

Troubleshooting & Field Service

• Troubleshoot actuator and control system issues at customer sites and remotely.
• Diagnose system faults, perform repairs, and support equipment restoration to minimize customer downtime.
• Travel to customer facilities as needed to support installations, troubleshooting, repairs, and product evaluations.
• Provide technical guidance and customer training on system operation, maintenance, and troubleshooting.

Quality & Product Reliability

• Investigate product failures, warranty claims, and returned material authorizations (RMAs).
• Coordinate the RMA process from initial customer communication and diagnostics through repair recommendations, scope definition, and quotation support.
• Maintain accurate records of failures, repairs, test results, and corrective actions.
• Trace recurring issues across machining, assembly, and final testing to help identify root causes.
• Collaborate with engineering, manufacturing, and suppliers to implement corrective actions and improve product reliability.
• Identify trends and recommend design, process, or testing improvements that reduce repeat failures and product returns.

Engineering & Team Support

• Work collaboratively with engineering and manufacturing teams to resolve technical issues and improve product performance.
• Provide practical feedback from testing and field service activities to support product development and continuous improvement.
• Develop and maintain troubleshooting documentation, work instructions, test procedures, and customer support materials.
• Support prototype evaluations, product modifications, and other technical projects as needed.

Qualifications

Required

• Bachelor's degree in Mechatronics Engineering Technology, Mechatronics Engineering, Electrical Engineering Technology, or a related technical discipline.
• Hands-on aptitude and a strong interest in troubleshooting mechanical, electrical, hydraulic, and electromechanical systems.
• Ability to use test equipment, interpret technical information, and follow systematic diagnostic procedures.
• Strong problem-solving skills and attention to detail.
• Effective written, verbal, and interpersonal communication skills.
• Willingness to travel to customer locations as required.

Preferred

• Exposure to hydraulic systems, servo valves, pumps, actuators, or fluid power technology.
• Familiarity with PLCs, motion control, servo systems, industrial automation, or control software.
• Experience reading electrical schematics, mechanical drawings, and hydraulic diagrams.
• Experience with multimeters, pressure gauges, sensors, and other diagnostic equipment.
• Exposure to product testing, root cause analysis, corrective action, or quality systems.
• Experience documenting technical findings and communicating solutions to customers.

Desired Attributes

• Enjoys hands-on work and solving real-world technical problems.
• Takes ownership of issues and follows them through to resolution.
• Approaches troubleshooting logically and methodically.
• Is comfortable working directly with customers and explaining technical concepts clearly.
• Works well across engineering, manufacturing, and service teams.
• Is curious, adaptable, and eager to learn new technologies.
• Balances attention to detail with a practical, results-oriented mindset.