Inside Sales Representative

About the Role

Lifetime Health is transforming how people in India experience healthcare by delivering high-quality medical care to their homes, often within 30 minutes. Through a digital-first platform, Lifetime Health connects patients with physiotherapists, nurses, lab testing, and chronic care services, providing hospital-level support in a home setting. The organization focuses on speed, compassion, and trust to make healthcare more personal and efficient. Lifetime Health is building India’s leading home healthcare network and offers team members the opportunity to contribute to a more human-centered model of care. This is a full-time, on-site position based in Bengaluru.

Key Responsibilities

• Handle inbound and outbound calls.
• Qualify leads and convert inquiries into confirmed bookings for home healthcare services.
• Engage prospective and existing customers.
• Understand customer healthcare needs and present suitable service options.
• Maintain accurate records in the CRM system.
• Coordinate with operations and clinical teams to ensure smooth service delivery.
• Follow up with customers to support retention.
• Meet individual and team sales targets.
• Provide timely, empathetic customer support.
• Share feedback from customers with internal stakeholders.
• Contribute to continuous improvement of sales processes.

Requirements & Tech Stack

• Inside Sales and Lead Generation skills.
• Customer Service and Customer Satisfaction skills.
• Account Management skills.
• Clear verbal and written communication skills in English and local languages (where applicable).
• Ability to work in a fast-paced environment.
• Ability to handle high call volumes.
• Proficiency with CRM or sales tools.
• Customer-centric mindset.
• Ethical sales practices.
• Strong interpersonal skills.

Qualifications

• Previous experience in healthcare, health tech, or service-based industries is beneficial.
• A diploma or degree in Business, Commerce, or related fields is beneficial.