Tech support
SEVALAYA
Chennai, Tamil Nadu, India3h agovia LinkedIn
About the Role
This is a full-time, on-site Tech Support role based in Chennai.
Key Responsibilities
- Provide technical assistance to staff and program teams.
- Diagnose and troubleshoot hardware, software, and network issues.
- Ensure systems run smoothly to support Sevalaya’s operations.
- Respond to support requests.
- Document issues and resolutions.
- Escalate complex problems when needed.
- Maintain IT assets.
- Install and update applications.
- Coordinate with vendors when required.
- Support users to ensure timely and effective problem resolution.
- Collaborate with other teams to improve user experience and overall system reliability.
Requirements & Tech Stack
- Familiarity with operating systems.
- Familiarity with basic networking.
- Familiarity with common office productivity tools.
Qualifications
- Strong Technical Support and Troubleshooting skills.
- Solid Analytical Skills to diagnose and resolve issues effectively.
- Customer Support and Customer Satisfaction skills to assist users professionally and empathetically.
- Good written and verbal communication skills in English.
- Knowledge of local languages is an advantage.
- Ability to work on-site in Chennai.
- Ability to manage multiple requests and prioritize tasks in a non-profit environment.
- Relevant diploma or degree in IT, Computer Science, or related field.
- Prior experience in technical support is preferred.