Customer Support Executive

Everyday Consumer Brands | Noida

Role Description

• This is a full-time, on-site role.
• Handle incoming customer queries via phone, email, and online channels.
• Provide clear, timely, and accurate responses.
• Troubleshoot basic product and technical issues.
• Guide customers on product usage.
• Escalate complex cases to relevant teams.
• Maintain detailed records of interactions.
• Track recurring issues and share feedback with product and operations teams to improve customer experience.
• Contribute to customer satisfaction initiatives.
• Follow standard operating procedures.
• Support continuous improvement in service quality.

Requirements & Tech Stack

• Customer Support and Customer Service skills.
• Ability to drive Customer Satisfaction through empathetic communication and solution-oriented approaches.
• Experience with Online Support channels (email, chat, social media).
• Basic Technical Support capabilities.
• Excellent verbal and written communication skills in English.
• Additional regional languages are an advantage.
• Good problem-solving abilities.
• Attention to detail.
• Capability to work in a fast-paced consumer-focused environment.
• Comfort with CRM tools.

Qualifications

• Prior experience in customer support, FMCG, or consumer products is preferred.
• A relevant diploma or degree is beneficial.