Female Branch Relationship Officer & Teller

About the Role

• As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customers by offering bank products.
• Provide service to existing and new-to-bank customers in the branch.
• Add new customers through referral generation activities and customer visits.
• Use communication skills to add new customers and cross-sell bank products.
• Engage with existing customers mapped to their portfolio for offering additional bank products as per customer needs.
• Process customer transactions and service requests within defined turnaround time (TAT) and ensure end-to-end closure.
• May be posted as teller to process cash transactions of customers as per organizational requirements.
• Introduce customers to alternate channels of banking such as Internet Banking, mobile banking, and Whatsapp banking.

Key Responsibilities

• Offering solutions and cross-selling bank’s retail banking and third-party products as per assigned budgets (e.g., Life insurance, General insurance, Mutual Funds, Loans).
• Achieve business budgets assigned by the organization on a monthly basis consistently.
• Generate referrals and leads of new customers for sale of bank’s products.
• Promote bank’s products by taking part in marketing activities and customer visits outside the branch.
• Contact existing customers for bringing in more deposits and cross-selling of bank’s products.
• Timely and accurate processing of customer transactions and requests.
• Handle customer queries and provide correct solutions to ensure no customer complaints.
• Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time.
• Ensure that all audit requirements of the bank are met for optimum audit rating.
• Complete all mandatory certifications required for the role (EUIN, SP Certification, etc.).
• Complete all learning activities/trainings conducted by the bank from time to time.
• Daily entry of interaction with customers in the bank’s CRM system.
• Participate and follow all initiatives/ campaigns/ drives undertaken by the bank.

Requirements & Tech Stack

• Customer Service Skills
• Excellent communication and interpersonal skills to interact effectively with customers
• Regulatory Knowledge
• Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements
• Sales and negotiation - Ability to sell financial products and services
• Attention to detail – High level of accuracy in handling cash transactions and financial documents

Qualifications

• Graduation/ Post-Graduation from a recognized institute.
• Knowledge of banking regulations and norms.
• Maintain a high level of knowledge of banking products and services.
• Good communication (both verbal and written) skill in both English and the local language.
• Ability to handle pressure and meet deadlines.
• Good networking and relationship-building skills.

Note: This role is hiring only female candidates.

Location: Noida

Date: 17th Oct 26

Time: 11 AM to 1 PM

Address: Axis House Noida, Tower 3, 4th floor, Sector 128, Noida, Uttar Pradesh 201304