Inside Service Technician (Hot Side)
Parts Town
Fort Wayne, IN0–17 yrs1h agovia LinkedIn
About the Role
Inside Service Technician (also known as a Tech Wizard) who directly communicates with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty cold side foodservice equipment.
Key Responsibilities
- Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner.
- Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day).
- Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues.
- Maintain all customer call information into a company database.
- Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates.
- Opportunity to earn Commercial Food Service Equipment Service Association (CFESA) certifications after completing onboarding.
Requirements & Tech Stack
- Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling).
- Proficient in English (both written and verbal).
- High-speed internet connection at home.
- Confident using a computer and navigating programs such as MS Word & Outlook.
- Passionate about troubleshooting and finding innovative solutions.
- Ability to multitask and thrive in a fast-paced, team-oriented atmosphere.
- Available to work an 8-hour shift Monday-Friday between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed.
Qualifications
- Genius-level knowledge of original equipment manufacturer parts is not required; passionate people with fresh ideas are encouraged.
- Demonstrate Core Values with safety as the first priority, unique enthusiasm, high integrity, and courage to embrace change.