Telecommunications Specialist
SquareYards
Bengaluru, Karnataka, India2h agovia LinkedIn
About the Role
This is a full-time, on-site Telecommunications Specialist role based in Bengaluru.
Key Responsibilities
- Configure, monitor, and maintain voice and data communication systems, including PBX, VoIP, and call routing, and related network components.
- Diagnose and resolve telecommunication issues.
- Coordinate with vendors and internal IT teams.
- Ensure system uptime and quality of service for contact centers and business units.
- Support end users and handle service requests.
- Document changes made to telecommunication systems.
- Optimize telephony workflows to improve customer interactions and operational efficiency.
- Contribute to capacity planning.
- Ensure security compliance for telecommunication infrastructure.
- Perform periodic upgrades of telecommunication infrastructure.
Requirements & Tech Stack
- Strong knowledge of telecommunications systems and infrastructure, including PBX, VoIP, SIP, and call center solutions.
- Proven troubleshooting skills for diagnosing, prioritizing, and resolving telephony and network-related issues.
- Familiarity with networking fundamentals (LAN/WAN, routers, switches, QoS).
- Familiarity with basic security practices for communication systems.
- Experience with telecom service providers, call recording tools, IVR systems, and telecom billing or cost optimization is beneficial.
Qualifications
- Effective communication skills to collaborate with cross-functional teams, vendors, and end users.
- Customer service skills with a focus on responsiveness, professionalism, and supporting stakeholders.
- Bachelor’s degree or equivalent experience in Telecommunications, Information Technology, Electronics, or a related field.
- Ability to work on-site in Bengaluru.
- Ability to manage multiple tasks.
- Ability to adapt to evolving business and technology requirements.