IT Support Specialist

Banyan Air Service

Key Responsibilities

• Provide tiered technical support via phone, email, and helpdesk tickets, escalating issues as needed.
• Install, configure, maintain, and troubleshoot PC and laptop hardware and software, including antivirus and anti-malware tools.
• Build and maintain standard desktop images, ensuring consistent and up-to-date configurations.
• Assist with support and troubleshooting of the network environment, including Unifi switches, access points, gateway/firewall, and general TCP/IP connectivity issues.
• Assist with Windows Server and Active Directory administration, including user account and file security support.
• Coordinate and help implement additions and changes to network hardware, workstations, and attached devices.
• Maintain guest and teammate Wi-Fi performance and reliability across the Unifi wireless environment.
• Track and communicate issue status and resolution through the helpdesk/service management system.
• Maintain technology and printer supply inventory.
• Write and maintain documentation for procedures, onboarding, network hardware, and systems.
• Support IT projects as assigned and keep stakeholders informed of status.
• Participate in a nightly/weekend on-call rotation as needed.

Requirements & Tech Stack

• Proficiency installing and supporting current Windows OS versions and common end-user applications.
• Exposure to Windows Server / Active Directory and remote desktop management.
• Working knowledge of TCP/IP networking fundamentals.
• Experience with Unifi network environment (switches, access points, gateway/firewall).
• Experience with helpdesk/service management systems.

Qualifications

• An Associate degree, or equivalent hands-on IT support experience.
• Certification in a current Microsoft Windows desktop OS, CompTIA A+, and/or Network+ preferred.
• Excellent customer service, communication, and prioritization skills.
• Willingness to support nightly/weekend on-call schedule.
• Highly motivated individual capable of working efficiently with a technical team in a demanding environment.