Parts Specialist

About the Role

The Parts Specialist will provide a high level of service to all retail and installer customers and support store management in assigned tasks.

Key Responsibilities

• Follow and promote company customer service programs.
• Greet retail/walk-in customers, assist them in merchandise selection.
• Assist managers and/or installer service specialists with professional customers.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store, including looking up parts, quoting prices, recommending items, and offering the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer, process payments, and make change.
• Process exchanges and returns according to company policies.
• Address and resolve customer complaints.
• Assist with daily operational tasks such as freight receival, stocking shelves, cleaning, etc.
• Prepare new, core, and warranty merchandise returns for shipment.
• Assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training.
• Perform various in-store services (where laws allow), such as installing wipers, testing batteries, and scanning vehicle trouble codes.
• Occasionally drive a delivery vehicle to make deliveries.
• Perform other duties as assigned.

Requirements & Tech Stack

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Ability to multitask, handling customers on the phone and in the store simultaneously.
• Bilingual candidates encouraged to apply.
• Fluency in multiple languages (Spanish is highly desired).

Qualifications

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service is desired.
• ASE certification is desired.
• A driving record must meet company mandated driving eligibility requirements for delivery tasks.

Compensation

• Pay Range: $16.90 - $24.90 per hour.
• Actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
• Additional compensation may include annual, quarterly performance, or premiums based on schedule, facility, season, or specific work performed.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth