Fraud Investigations Analyst

About the Role

The Fraud Investigations team protects customers and the platform by reviewing suspicious activity, confirming events, and taking action to reduce risk. As a Fraud Investigation Analyst, you will review fraud alerts, analyze transactional and behavioral signals, and document outcomes in line with internal policy and regulatory requirements. You will also route higher-risk cases to appropriate partners and help limit customer impact through timely, accurate investigations.

This role is based in our Denver, CO and Westlake, TX office(s), with in-person attendance expected at least 3 days per week.

Shifts Available

• Denver: Hourly shift: 10:30am-7pm (local time); Days off: Wednesday/Thursday
• Westlake: Hourly shift: 6am-2:30pm (local time); Days off: Tuesday/Wednesday

Key Responsibilities

• Review and investigate fraud alerts to assess potential fraudulent activity using common fraud patterns and investigation steps.
• Analyze transactional and behavioral data to make risk-based decisions and complete clear, well-supported case documentation.
• Manage daily alert and case volume to meet quality and service-level targets.
• Partner with product, engineering, legal, compliance, vendor partners, and financial crime teams to gather information and escalate cases when needed.
• Identify recurring fraud trends and suggest specific process improvements based on investigation outcomes.

Requirements & Tech Stack

• 0–2 years of experience in fraud investigations or related financial crime, risk, compliance, or operations work.
• Exposure to account takeovers, identity theft, or money movement fraud.
• Clear written documentation skills and the ability to explain decisions using evidence from account activity.
• Strong attention to detail and comfort working with multiple data points (transactions, device signals, behavioral indicators).
• Ability to prioritize work, manage queue volume, and meet defined quality and productivity goals.
• Strong collaboration skills when working with partner teams to resolve cases and reduce customer impact.

Bonus Points

• CFE, CAMS, CFCS, or similar certification.
• Series 7 and 63 licenses.

Compensation

Base Pay Range:

• Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC): $23 — $27 USD
• Zone 2 (Denver, CO; Westlake, TX; Chicago, IL): $23 — $27 USD
• Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL): $22.10 — $26 USD

In addition to base pay, this role is eligible for bonus opportunities, equity, and benefits.