Health Technician (Telehealth Clinical) (FLOAT)

Job Title: Health Technician (Telehealth Clinical) (FLOAT)

About the Role

The Health Technician (Telehealth Clinical) is a float position supporting and managing telehealth operations. The role is stationed at a clinical care delivery site, with potential for travel.

Location

North Central Federal VA Clinic

17440 Henderson Pass

San Antonio, TX 78232

Pay Grade

GS-05 to GS-06

Key Responsibilities

• Support clinical telehealth encounters by serving as a telepresenter per scope of practice.
• Function as an imager and data manager for telehealth store and forward applications.
• Manage real-time clinical telehealth events.
• Prepare the clinical environment.
• Provide patient education.
• Provide technical and administrative support of telehealth operations.
• Provide technical support to end-users.
• Schedule simple and complex intra-facility and inter-facility telehealth appointments.
• Install, configure, maintain, and troubleshoot technology.
• Perform a variety of program support duties.

Work Schedule

• Monday - Friday, 7:30 a.m. - 4:00 p.m.
• Tour of duty and location may change due to patient care needs, to include extended hours.
• Tour location may vary depending on patient care needs and staffing requirements.
• Government vehicle or travel reimbursement will be requested by employee when covering a clinic beyond 50 miles of your base location.

Requirements & Tech Stack

• Computer systems and programs
• Telehealth technologies

Qualifications

• United States Citizenship
• English Language Proficiency

Experience and Education

• Option 1: Experience
• One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work, such as a medical or clinical assistant (or technician) or health technician.
• Option 2: Education
• Four academic years above high school leading to a bachelor's degree with courses related to the occupation.
• Option 3: Experience/Education Combination (Qualifying for entry-level)
• (a) Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses (e.g., biological science, surgical technician courses, nursing assistant).
• (b) Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S. Armed Forces.
• Associate's degree in a health care related field.

Grade Determinations

• GS-5 Level: None beyond the basic requirements.
• GS-6 Level:
• One year of experience equivalent to the next lower grade level.
• Demonstrated Knowledge, Skills, and Abilities (KSAs) - must be evident in your resume:
• Comprehensive knowledge of computer systems and programs.
• Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service, and patient education.
• Ability to provide and receive guidance and technical direction.
• Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.
• Ability to read, interpret, and apply complex written instructions.
• Knowledge of general clinical policies and procedures in a healthcare environment.
• Skilled in the use of telehealth technologies.

Preferred Experience

• Prior CNA, Military Medic, or Military Corpsmen experience.
• Prior healthcare experience.
• Prior Telehealth experience.

Physical Requirements

• Moderate lifting (15-44 pounds)
• Moderate carrying (15-44 pounds)
• Use of fingers
• Both hands required
• Walking (2 hours)
• Standing (3 hours)
• Repeated bending (4 hours)
• Depth perception
• Hear (aid may be permitted)
• Mental and emotional stability
• Working closely with others
• Working alone
• Working inside

Benefits

• Competitive salary and regular salary increases.
• Paid Time Off: 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual based on prior work experience or military service experience.
• Parental Leave: Up to 12 weeks of paid parental leave after 12 months of employment.
• Child Care Subsidy: Eligible for up to 25% of total eligible childcare costs (up to $416.66 monthly) after 60 days of employment for full-time employees with a total family income below $144,000.
• Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.
• Insurance: Federal health/vision/dental/term life/long-term care.

Other

• Telework: Not Available
• Virtual: This is not a virtual position.
• Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
• Permanent Change of Station (Relocation Assistance): Not Authorized