Telemarketing Executive

About the Role

The Telemarketing Executive is a full-time remote role responsible for contacting prospective and existing customers to promote products or services, generate qualified leads, and support sales objectives.

Key Responsibilities

• Making outbound calls.
• Engaging in structured and consultative conversations.
• Understanding customer needs.
• Recording accurate information in CRM or call-tracking tools.
• Following call scripts where appropriate.
• Handling basic inquiries.
• Directing complex questions to relevant team members.
• Coordinating with the sales team on follow-ups and appointments.
• Maintaining call logs.
• Reporting on performance metrics.
• Contributing feedback to improve campaigns and customer communication strategies.

Qualifications

• Lead Generation and Sales skills.
• Customer Service and Customer Support experience.
• Strong Communication skills, including clear spoken English, active listening, and professional telephone etiquette.
• Comfort working in a remote, full-time environment, with reliable internet access and the ability to manage time effectively.
• Basic proficiency with CRM systems or call-tracking tools, and the ability to maintain accurate records.
• Goal-oriented mindset with the ability to meet calling targets, conversion metrics, and campaign deadlines.
• Previous telemarketing, inside sales, or call center experience is preferred but not mandatory.
• High school diploma or equivalent.
• Further education in business, marketing, or related fields is an advantage.