Medical Assistant, Primary Care Navy Yard

About the Role

Schedule: Monday - Friday 8:30am-5:00pm

The Medical Assistant performs clinical and administrative duties in an ambulatory care setting under the supervision of a physician/provider and/or a registered nurse. Position may float to other sites/locations within the system.

Key Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality, and safety standards.
• Assists providers with patient preparation for examinations, minor office procedures, and with patient examination and education.
• Supports other members of the clinical care team, manages patient volume, and provides clerical support.
• Participates in daily team huddles and screens patients for preventative care needs, support barriers, safety concerns, and fall risk.
• Conducts motivational interviews, including patient screening and coaching on disease management.
• Identifies potential behavioral health needs using appropriate screening tools and notifies the provider.
• Reports actual and potential problems concerning patients, families, and associates using established reporting protocols.
• Participates in performance improvement initiatives to improve care quality and safety.
• Ensures compliance with regulatory, accreditation, and quality/safety standards.
• Participates in population management activities, including patient self-management support and care/health goal setting.
• Performs selected patient and laboratory testing, including Point of Care Testing, tuberculosis skin testing, electrocardiography, pulmonary function tests, and vision and hearing testing.
• Removes sutures/staples after provider examination and documentation.
• Documents clinically related activities accurately in the patient's EMR (Electronic Medical Record).
• Performs required patient follow-up, collects and processes specimens, and completes requisitions.
• Provides escort for patients and assists with patient discharge activities; provides chaperoning per policy.
• Fulfills infection prevention and environmental responsibilities, including light cleaning and equipment cleaning.
• Updates equipment maintenance records and manages drug and medical supply inventories.
• Provides telephone screening services to gather patient information and determine appropriate disposition.
• Under onsite provider supervision, may insert intravenous catheters for IV fluid therapy or administration of intravenous medications.
• Under direct onsite physician supervision, may insert, remove, and monitor urinary catheters, and prepare and administer oral drugs and injections (intradermal, subcutaneous, and intramuscular). May perform phlebotomy.
• Utilizes the EMR to propose patient medication refills for provider approval.
• Contacts insurance companies for Pre-authorizations for patient medications and specialty referrals.
• Floats to other sites/locations within the system as appropriate and performs all duties at multiple sites.
• Attends scheduled meetings, including regular staff meetings and training classes for safety, infection control, OSHA, CLIA, and BLS.
• Demonstrates behavior consistent with MedStar Health mission, vision, goals, SPIRIT values, objectives, and patient care philosophy.

Requirements & Tech Stack

• EMR (Electronic Medical Record)
• Point of Care Testing
• Tuberculosis Skin Testing
• Electrocardiography
• Pulmonary Function Tests
• Vision and Hearing Testing
• Intravenous Fluid Therapy
• Intravenous Medications
• Intradermal Injections
• Subcutaneous Injections
• Intramuscular Injections
• Phlebotomy
• Pre-authorizations

Qualifications

• High School Diploma or GED required.
• Completion of an accredited Medical Assistant program preferred.
• Less than 1 year (6 months) experience working in an ambulatory care medical office or equivalent required.
• Externship in a medical or ambulatory health setting strongly preferred.
• Completed externship program at MedStar Health may be substituted for the 6 months experience in ambulatory care medical office.
• Certified Medical Assistant (CMA)-AAMA by the American Association of Medical Assistants within 1 Year required.
• Registered Medical Assistant (RMA)-American Medical Technologists through American Medical Technologists or equivalent within 1 Year required.
• CPR - Cardiac Pulmonary Resuscitation (includes BLS and NRP) for healthcare providers from either the American Heart Association (AHA) or American Red Cross within 90 Days required.
• Clinical competency as verified within 90-day orientation period and annually thereafter.
• Excellent customer service/patient interaction skills.
• Basic computer skills preferred.

For Cardiology offices only:

• 6 months experience working in an ambulatory care medical office or equivalent required OR
• Bachelor's degree in exercise physiology/science or related major OR
• Successful completion of a cardiac technician course.
• Prior experience as a medical assistant preferred.