owner

Customer Service Representative

Key Responsibilities

• Respond to customer inquiries via phone, email, or online chat
• Provide accurate information about products, services, and company policies
• Assist customers with questions, requests, and basic complaints
• Follow up on customer concerns and help resolve common issues
• Maintain positive and professional customer relationships
• Update customer information and service records
• Coordinate with team members to ensure customer satisfaction
• Escalate complex issues to the appropriate department
• Perform general customer service and administrative tasks

Requirements & Tech Stack

• High school diploma, diploma, degree, or equivalent
• Basic computer and internet skills
• Good verbal and written communication skills
• Friendly, patient, and customer-focused attitude
• Good problem-solving and organizational skills
• Responsible, reliable, and willing to learn
• Able to work independently and as part of a team

Qualifications

• No previous experience required
• Fresh graduates are welcome to apply