Manager, Telemarketing

Role Overview

• Lead and manage a telecalling team to achieve sales targets, improve customer engagement, and drive revenue growth.
• Responsible for developing sales strategies, monitoring team performance, and maintaining high service quality standards.

Key Responsibilities

Team Leadership

• Recruit, train, and mentor telecalling executives.
• Set performance goals and monitor team achievements.
• Conduct regular team meetings and provide constructive feedback.

Sales Strategy and Execution

• Develop and implement telecalling sales campaigns to meet targets.
• Track and analyze sales data to identify trends and opportunities.
• Collaborate with marketing teams to optimize lead generation efforts.

Customer Engagement

• Ensure excellent communication with customers to build trust and loyalty.
• Address escalated customer concerns and resolve issues promptly.
• Collect feedback to improve sales approaches and customer satisfaction.

Performance Monitoring

• Create performance dashboards and submit reports on team KPIs.
• Identify gaps in performance and implement corrective actions.
• Maintain call quality standards through regular call reviews.

Process Improvement

• Optimize telecalling scripts and workflows for better conversion rates.
• Stay updated on industry trends and introduce innovative practices.
• Ensure adherence to compliance and data protection regulations.