Tele Callers
Clevora Global Outsourcing Services LLP
Bengaluru South, Karnataka, IndiaFresher27m agovia LinkedIn
About the Role
Clevora Global Outsourcing Services LLP, founded in 2005 and headquartered in Delhi, provides comprehensive BPO and KPO services to clients worldwide. The company delivers multilingual customer support, billing, bookkeeping, e-commerce services, data entry, helpdesk, and project management solutions across diverse industries. This is a full-time, on-site Tele Caller role based in Bengaluru South.
Key Responsibilities
- Make outbound calls to customers and provide relevant information about products or services.
- Respond to customer inquiries and provide information on services.
- Communicate with customers in Kannada, English, or Hindi as required.
- Explain product or service details clearly and professionally.
- Handle customer queries and provide appropriate information.
- Record accurate details in the system.
- Follow calling scripts and the calling process.
- Update customer records and call details in the system.
- Escalate complex issues to the appropriate team.
- Meet call volume and quality targets.
- Coordinate with internal teams to resolve queries.
- Maintain professionalism on calls and ensure a positive customer experience.
- Contribute feedback to improve customer interaction processes.
Requirements & Tech Stack
- Kannada
- English
- Hindi
- Good communication skills
- Positive attitude
- Ability to communicate professionally with customers
Qualifications
- Freshers and Experienced Candidates are welcome.
Location: Bengaluru, Karnataka
Shift Timing: 9:00 AM to 6:00 PM
Week Off: Sunday Fixed