Patient Counsellor
Qi Lifecare
Bengaluru0–5 yrs1h agovia Naukri
About Qi Spine Clinic
Qi Spine clinics transform and improve the lives of hundreds of patients suffering from back and neck pain. QI Spine clinic is India's 1st chain of medical centers for the accurate diagnosis and non-surgical treatment of back and neck pain. Founded in 2011, we now have 22 clinics across 5 cities.
About the Role
The role of the Patient Counsellor focusses on primarily achieving 2 objectives:
- Counselling and advising patients visiting the clinic for the first time on our treatment approach and why we are the most recommended treatment option for them keeping their health priorities in mind.
- Ensuring a pleasing and seamless patient experience throughout their treatment journey with QI Spine Clinic.
Key Responsibilities
- Welcome patients and ensure a comfortable, supportive experience.
- Assist in filling consultation forms and capturing patient history and concerns.
- Explain diagnosis, treatment plans, and packages in simple, clear language.
- Educate patients on procedures, benefits, timelines, outcomes, and pricing.
- Guide patients in selecting suitable treatment packages based on doctor recommendations.
- Address patient doubts, handle objections, and build trust with empathy.
- Drive conversions by counseling patients to enroll in recommended treatment programs.
- Achieve assigned sales targets and revenue goals for treatment packages.
- Follow up with leads and existing patients to maximize conversions and retention.
- Maintain strong patient relationships to encourage repeat visits and referrals.
- Coordinate with doctors, scheduling, and support teams for seamless patient flow.
- Maintain accurate records, counseling reports, and documentation.
- Coordinate with finance for billing, invoicing, and discount approvals.
Qualifications & Skills
- HSC/Graduate
- Must know Microsoft Excel
- Previous experience in patient counseling, customer service, or related roles, with a focus on grooming
- Proven sales experience and the ability to meet or exceed sales targets
- Excellent interpersonal and communication skills, with a genuine passion for patient care
Shift Timing
- Any shift timing of 8.5 hours between 7:00 AM to 9:00 PM
- Day Shifts only (should be flexible with the shifts)