Service Coordinator

About the Role

The Service Coordinator is responsible for organizing and overseeing day-to-day delivery of security services at client sites in Gurugram. This on-site role involves coordinating schedules and deployment of security personnel, ensuring adherence to service agreements, and maintaining clear communication between clients, operations teams, and field staff. The Service Coordinator monitors service quality, addresses client requests and incident reports, and supports the implementation of security plans and protocols. The role includes maintaining accurate documentation, preparing basic reports, and supporting operational efficiency by tracking resources, equipment, and staffing levels. The position requires proactive problem-solving, professional client interaction, and close collaboration with internal teams to ensure timely and effective service delivery.

Key Responsibilities

• Organize and oversee day-to-day delivery of security services at client sites in Gurugram.
• Coordinate schedules and deployment of security personnel.
• Ensure adherence to service agreements.
• Maintain clear communication between clients, operations teams, and field staff.
• Monitor service quality.
• Address client requests and incident reports.
• Support the implementation of security plans and protocols.
• Maintain accurate documentation.
• Prepare basic reports.
• Support operational efficiency by tracking resources, equipment, and staffing levels.

Qualifications

• Strong coordination and organizational skills, with the ability to manage schedules, resources, and multiple client requirements simultaneously.
• Effective communication and interpersonal skills to interact professionally with clients, security personnel, and internal stakeholders.
• Basic knowledge of security operations or facility management, with the ability to understand service protocols and incident workflows.
• Proficiency in using office productivity tools (e.g., email, spreadsheets, documentation software) for reporting and record-keeping.
• Problem-solving and decision-making abilities to handle operational issues, escalations, and unexpected situations in a calm, structured manner.
• Attention to detail and reliability in maintaining accurate logs, incident reports, and service-related documentation.
• Ability to work on-site in Gurugram, collaborate with diverse teams, and adapt to changing client and operational needs.
• Relevant education such as a diploma or bachelor’s degree in business administration, management, or a related field.
• Prior experience in coordination, customer service, or security services is an advantage.