Service Engineer I
AVL in North America
Plymouth, MI0–2 yrs59m agovia LinkedIn
About the Role
AVL is looking for a Service Engineer I to join our team in Plymouth, MI. This is a direct customer interfacing role with domestic travel expectations of 70-80%. The role offers opportunities for growth and development through experience with a variety of customers and new technologies. Adequate training will be provided.
Key Responsibilities
- Act as Liaison and company representative for customers
- Perform test equipment installation, configuration, maintenance, and calibration at customer sites to AVL specifications.
- Troubleshoot and repair products according to AVL specifications and defined processes.
- Complete service and commissioning reports and other administrative responsibilities professionally and in a timely manner.
- Actively participate in developing and completing training plans.
- Provide feedback and improvement suggestions on troubleshooting guides and continuous improvement methods.
- Generate calibration certificates and service reports; evaluate and present results.
- Perform Hotline support as required, utilizing reporting tools and Helpdesk II.
- Communicate with customers professionally to describe, categorize, analyze, and solve service requests and issues.
- Follow up on items and drive issues to closure in a timely manner.
- Complete all applicable safety training.
- Willingness to travel.
- Other tasks as assigned.
Requirements & Tech Stack
- Experience in emissions, preferably with gas analyzers.
- 70-80% domestic travel expected.
- Adaptable and flexible to schedule changes.
- Currently authorized to work in the United States on a full-time basis or qualify for a Canadian TN Visa.
- Understanding of electrical and mechanical processes.
- Hotline support
- Helpdesk II
Qualifications
- Bachelor’s degree in engineering or equivalent work experience.
- 0-2+ years’ experience in a related field.
- 2 years’ experience with test automation equipment preferred.
- Excellent verbal and written communication skills.
- Strong communication, organization, and customer service skills.